Terms and Conditions

Delivery

Postage to the UK is £3.00 and we dispatch orders Tuesday – Saturday. Please allow 2-3 working days for your delivery. ‘Out of stock’ items are indicated online but if we are subsequently unable to fulfil your order, we will let you know immediately with an expected due date. You will then have the option to change or cancel your order.

For international postage, select the destination country in the shopping basket to calculate the cost of postage. For International Orders, delivery typically takes 2-4 weeks once the order has shipped. These ship times are only estimates and not guaranteed. Tracking information is not currently available for International Shipping.

It can be hard to always be exact in shipping estimates. Rarely, but occasionally, our rates may be significantly off, which may result in a refund to you, or a request for additional funds from us. Our shipping charges include a small amount to cover time and packing materials.

Please note that the hand made woolly sheep are made to order, so can take up to 2-4 weeks to be dispatched. Please contact us us for a more accurate date.


Price and Payment

The price of all items is inclusive of VAT. The total purchase price, including VAT and delivery charges, if any, will be displayed in the shopping cart prior to confirming the order. Payment must be made in full before dispatch of the Goods.

We accept Paypal (you can pay with a credit/debit card via Paypal even if you don’t have a Paypal account). Please make payment within 24 hours of purchase.

TO ORDER BY TELEPHONE PLEASE CALL 01373 301 724


Refund / Cancelation Policy

Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order for a full refund including the delivery cost for any item purchased from Mary Kilvert within 7 days of delivery.

If you wish to return an item, please send an email to info@marykilvert.com

Returned merchandise must be in the condition sold with original packaging and any tags intact. Goods must be unused, unopened, in perfect condition and remain in a re-saleable condition. We cannot accept liability for goods lost or damaged in transit therefore we would recommend that you obtain a free ‘Certificate of Posting’ from the Post Office or choose to send the goods by Recorded Delivery. Delivery charges will apply to exchanges unless the goods are deemed faulty.

If the product is damaged or faulty, we will arrange for a replacement item to be sent to you. Any damages or defective items must be alerted to us within 7 days of the arrival of your package. Please inspect your purchases immediately upon receipt and contact us via email: info@marykilvert.com. In the event of damage caused by shipping, the delivery company may require an inspection, so please retain all packing materials.

Our return address is:

Mary Kilvert
15 Catherine Hill
Frome
BA11 1BZ

Refunds will be processed within 28 days of receiving the goods back from you and made by your original payment method. This returns policy does not affect your statutory rights.


Privacy Policy

We do not store credit card details nor do we share customer details with any 3rd parties.

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